Job description: Customer Service- Rajajinagar- Salary- 12,500 to 18,500 PM
Role Description – Open Position count - 30
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint
Key Result Areas
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
• Minimum of 1 – 3 Years of work experience
• Experience in customer service or call centre background preferred
• Strong communication skills
• Good interpersonal skills
Competency: Ability to Influence, Creativity, Customer Sensitivity, Execution Excellence/Do it Right, Functional Expertise, Passion, Situation Handling, Working Together