Customer Support Executive Responsibilities:
Understanding customer’s requirement – problem and providing solution.
Assisting and guiding customer in using our product.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Prepare customer correspondence.
Manage customer expectations. Offer solutions to basic customer issues.
Good clarity over telephonic communications, with proficient attention
Courteous with excellent customer service orientation
Excellent command over verbal and written English
Promptness in responding to customers with singular focus
on quality and paying attention to details
Experience 1 to 3 years.
Good communication skills.
IT industry knowledge.
Excellent knowledge in Excel
DronaHQ is an emerging leader in Enterprise Mobile Management space backed by top investment firms. DronaHQ offers a containerized technology to deploy hybrid apps and content rapidly on devices.
With 50+large enterprises like Colgate, Pfizer, HP, ING already using DronaHQ and industry accolades from the likes of Qualcomm, IBM, Nasscom among others, DronaHQ is moving quickly to establish leadership position in EMM category.
With recent addition to its US operations in New York and San Fransisco, DronaHQ sets itself on an aspiring journey.
We seek highly driven candidates who gets a thrill in making things big and come with extremely high energy level.