• CTC
    12.0L - 18.0L

  • EQUITY
    0.05% - 0.1%

  • ROLE
    Operations Manager

  • LOCATION
    Bengaluru, IN

  • EXPERIENCE
    Senior




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Description

At Headout, our community is our raison d'être. A tenacity towards surprising our users with an awesome experience is critical to our success. We’re looking for a Community Manager all-star to take charge of our community experience and help shape Headout into a globally ubiquitous and loved brand synonymous with joy & spontaneity. You will be tasked with setting up internal systems to ensure that we’re able to consistently deliver the awesome Headout experience, build and manage a growing team of community managers and constantly find creative, innovative solutions to improve upon our community experience.

This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement. She/he will be directly reporting to the CEO & COO.

You have 

. Experience in community development or operations 

. People management experience with proven ability to effectively manage, set team goals and develop people to their highest levels of performance. 

. Champion Headout’s Mission to help teams understand how their work contributes to end goals. Work with direct reports to create team cohesion and fulfillment. 

. Strong analytical and creative problem-solving skills 

. Proven ability to set up efficient organisational systems and processes 

. Experience in hiring & building high-performance teams from the ground up 

. Excellent written and verbal communication skills 

. Start-up experience & entrepreneurial spirit 

. Master’s degree in Business, Economics, Finance or Marketing preferred, but not required

What you'll do 

. Help recruit great talent for the Community Experience team 

. Train and mentor your team for individual and collective growth 

. Set-up internal processes and systems to ensure efficient service delivery 

. Track key metrics around community experience (satisfaction, engagement, efficiency) 

. Assist community managers in handling escalated issues


Perks

Free Laundry

Free Food & Drinks

Free Transportation

Event tickets