At Headout, our community is our raison d'être. A tenacity towards surprising our users with an awesome experience is critical to our success. We’re looking for a Community Manager all-star to take charge of our community experience and help shape Headout into a globally ubiquitous and loved brand synonymous with joy & spontaneity. You will be tasked with setting up internal systems to ensure that we’re able to consistently deliver the awesome Headout experience, build and manage a growing team of community managers and constantly find creative, innovative solutions to improve upon our community experience.
This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement. She/he will be directly reporting to the CEO & COO.
. Experience in community development or operations
. People management experience with proven ability to effectively manage, set team goals and develop people to their highest levels of performance.
. Champion Headout’s Mission to help teams understand how their work contributes to end goals. Work with direct reports to create team cohesion and fulfillment.
. Strong analytical and creative problem-solving skills
. Proven ability to set up efficient organisational systems and processes
. Experience in hiring & building high-performance teams from the ground up
. Excellent written and verbal communication skills
. Start-up experience & entrepreneurial spirit
. Master’s degree in Business, Economics, Finance or Marketing preferred, but not required
What you'll do
. Help recruit great talent for the Community Experience team
. Train and mentor your team for individual and collective growth
. Set-up internal processes and systems to ensure efficient service delivery
. Track key metrics around community experience (satisfaction, engagement, efficiency)
. Assist community managers in handling escalated issues
Free Food & Drinks