• CTC
    1.8L - 2.8L

  • ROLE
    Customer Support Executive

  • LOCATION
    Noida, IN

  • EXPERIENCE
    Junior




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Description

MaintainanceHouse (www.MaintainanceHouse.com) is a platform for customers to find trusted professionals for their personal or commercial activities/needs (E.g. everything from interior design or construction, to Electrical or Plumbing Services, Mechanical or Air conditioning Services, Handyman Services, Landscaping and Pest control Services, to professional cleaning services etc.). MaintainanceHouse will be the go-to platform to find any Improvement, Maintenance or Operational service, and in the process empower all individual service and technical personnel in the country. 

The founding team is a great mixture of rich experience in the industry of over 26 years, a board with illustrious careers at Philips, Samsung Electronics among other and Young minds leading the way with experience in engineering consulting groups like Mott Macdonald. You can read more about us at www.MaintainanceHouse.com/about_us. We are a young, passionate team working on a tough but huge opportunity in India. We believe there is immense value in connecting customers and professionals looking for each other, and in the process creating one stop shop for services. We are backed by some of the best minds in this country, which share this vision with us. 

We are looking for Business Development Executives to join our young team and help build the company. This is one of the most challenging and demanding positions that MaintainanceHouse has to offer, requiring a growth hacker mentality and guts. As MaintainanceHouse’s BD Executive, you will be responsible for end-to-end supplier on-boarding, vetting, curation, relationship management, generating leads and maintaining quality of on-boarded technician profiles.

 

Overall role of a Telesales Specialist

As a Tele Sales Executive, you are responsible for ensuring requests to purchase or trials, based on the nature of request. You will be expected to build a relationship with the customer and push them for conversion. Bottom line, make our customers love us!

 

Roles and responsibilities

•       Contact our customers who have put in requests on MaintainanceHouse

•       Identify and contact customers from our existing data base, introduce them to our plans

•       Explain benefits and understand their requirements and frame their plans accordingly

•       Understand their needs and pick up on additional or missing details

•       Identify and overcome objections

•       Take the customer through the sales process

•       Obtain customer information

•       Ensure lead conversion

•       Maintain customer/potential customer data bases

•       Complete records of telephonic interactions, orders and accounts

•       Get ratings and reviews from the customer for providers

•       Regularly update the Business Development with customer-provider issues

•       Provide email, chat and facebook support to customers

 

Who are we looking for

•       Excellent English reading and writing skills

•       Superior grammar and punctuation knowledge

•       Candidate with any kind of sales and collections experience may apply.

•       Fast and accurate typing skills

•       Ability to follow complicated guidelines and instructions

•       High attention to detail

•       Customer-service mindset

•       Ability to follow complicated guidelines and instructions

•       Strong interpersonal, time management, and problem solving skills

•       Positive, happy attitude and a strong work ethic – honesty is very important

 

Compensation and benefits

•       Best in industry compensation

•       Healthcare benefits

•       A very open, young and positive work environment, where everyone treats each other as family 


Perks

Free Food & Drinks

Errand boy

Education

Free Legal Advice

Medical Benefits

Housing allowance

Holidays

Free Tech


About Us  SEE COMPANY

MaintenanceHouse is a service based solutions venture, we develop services to solve end user problems. We have introduced annual maintenance plans for facilities that automate service tasks for the end user, the annual maintenance plans and on demand services make maintenance a breeze for anyone and anywhere. Our goal is to provide home and facility owners with comfort and peace of mind knowing that their home and facilities are being well cared for by professionals solely dedicated to maintenance as a core competence. We aim to change the services industry by using immersive technology and curating the right talent for services to be scalable, efficient and reliable.


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