• CTC
    3.0L - 4.0L

  • ROLE
    Customer Support Executive

  • LOCATION
    Hyderabad, IN

  • EXPERIENCE
    Junior, Mid-Level




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Description

Roles & Responsibilities:

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.

• Prepares for customer inquiries by studying products, services, and customer service processes.

• Responds to customer enquiries by understanding enquiry; reviewing previous enquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

• Records customer inquiries by documenting inquiry and response.

• Improves quality service by recommending improved processes.

• Accomplishes customer service and organization mission by completing related results as needed.

• Work within various teams to ensure outstanding customer service.

• Contribute ideas to resolve customer problems to improve productivity.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

• Ability to empathize and prioritize customer needs.

• Demonstrates conflict resolution, negotiation, and de-escalation skills.

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

• Maintain regular and reliable attendance, including the daily schedule as assigned.

• Flexible with the working schedule, expected to work on weekends, holidays and events.

Communication

• Excellent communication skills (written and verbal).

• Excellent documentation skills.

• Good comprehension skills, ability to clearly understand and state the issues customers present.

• Ability to concentrate, follow customer's issues without distraction to resolution.

• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.

• Work successfully in a team environment as well as independently.

• Multi linguistic - English + 1 Regional Language.


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