• CTC
    3.0L - 4.0L

  • EQUITY
    0.0% - 0.0%

  • ROLE
    Dev Ops

  • LOCATION
    Hyderabad, IN

  • EXPERIENCE
    Junior




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Description

We are looking for a support guru who thrives on providing support through many different channels of

communication – including: email, phone, chat etc.

You’re a great match if you know about POS and possess fantastic troubleshooting skills! We are on the

hunt for a perfect personality who has the drive to help customers and the ability to dive deep into a new

product.

About Us:

TILL POS is a cloud based mobile point­of­sale software for all food outlets, hospitality stores and retail

shops. At TILL, we help businesses realise the benefits of going digital. We provide store owners in

food, hospitality and retail sectors a way to build, manage and grow their business while creating a

better customer experience.

TILL POS clients are always our first priority and we aim to have the best support for them at all times.

We strongly believe in a proactive approach to prevent recurrence of any query within certainty.

More info: www.tillpos.co.in

Responsibilities:

● Answer 1st level support queries and escalate to support lead where necessary

● Assist with the development of reusable macros and knowledge base guides

● Work with customers in a constructive and helpful way to deliver solutions

● Proactively provide feedback on possible product and workflow enhancements

● Develop the ability to see a customer's next steps and proactively provide assistance

Required:

● Excellent customer service and support skills – the ability to listen, be empathetic, accurate,

compassionate, responsive, resourceful, and conscientious

● Excellent organisational, written and oral communication skills ­ ability to convey technical

jargon in a wide­array of syntax from beginner level users to developers in our tickets as well as

knowledge base articles

● Collaborate in establishing world­class customer service policies, processes and standards

● A strong sense of urgency ­ respond to customers and partners in a fashion that inspires

confidence and continued loyalty

● Ability to empower end­users to support themselves using our product and support centre

● Ability to evaluate, troubleshoot, and follow­up on issues as well as replicate and document for

further escalation

● A desire to learn, master and teach

● Proactively identify and propose solutions for potential issues raised

● Listen, understand and respond to requirements and feedback of the product

● Ability to deep dive into data to draw confident conclusions on response

Desired:

● Retail or hospitality experience

● Bi­lingual written and verbal communication skills


Perks

Flexible Work Hours


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